06/04/09
Expensive Oil Change
by Jetski1
Had the oil chanced and they over tightened the drain plug and cracked my oil pan. $525 to repair. I asked them what they torqued the plug to and they said they didn't have torque wrenches. A torque wrench should be used when tightening the drain plug on any auto and especially on ones with aluminum pans. After learning this I will not be back.
- Pros: Convient
- Cons: Untrained or unequiped personel
11/25/08
Do not go to Automotive Excellence
by ksgksg
I went to Automotive Excellence on October 16, 2008 for a carwash and oil change. During the wash my side view mirror was broken. I was told that they would order a replacement. After a month and weekly phone calls the mirror is still broken and not replaced. The owner, Todd is never available to answer my calls and the person who does answer the calls states she has given him the message. I have filed a complaint with the Better Business Bureau. We used to use them all the time, there are just too many of these kind of places to have to deal with this hassel.
- Pros: Decent car wash - not any better than any other automatic car wash
- Cons: No customer service
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