Flat Rock Grille

09/14/09

Awful Experience

by mrnimble

A late evening (7:30PM) visit last Sunday night was a disaster. Few diners but yet we were seated WAY in the back, indifferent wait staff (and WE had to get the trainee!!), evening booth and floor cleanup in progress, etc. Wrong wine order - we had to go to the bar ourselves to correct the idiot wait staff mistake (who didn't drink so didn't know chard from zin). Stale coffee - had to request a new batch be brewed. Dirty plate had to be returned, Selected menu item was specific about dressings, etc. but server came and had to ask redundant "wadda' ya' want" question. HELLO . . . the kitchen staff should know what the menu specified came with the meal. And then, to close out, the Mgr. didn't even offer to comp any portion of our meals. HEY -wanna' waste $50? Then eat here.

OBTW - the Smothered Talapia dinner use to be awesome - HOWEVER, this meal was only $16 awhile ago and now prices out at $22. I'd say go to Bonefish.

• Pros: Potentially great menu
• Cons: Poor Service

04/25/09

Glad I didn't listen to the bad reviews!!!!!!

by CherS

We had eaten at the Flat Rock Grill a couple of years ago when staying in Greenville and loved it. We were going to be spending the night in Greenville again and planned to eat dinner at Flat Rock Grill . However, after reading a lot of really bad reviews on the internet, we almost went somewhere else. We finally decided to give it a try anyway and boy am I ever glad that we did! It was just as good as we remembered. The hostess and servers were all very friendly and helpful, the service was prompt, and the food was fantastic! We were expecting the worst and instead, we got the best! I will definitely eat there anytime that I am in Greenville and recommend it to anyone else.

• Pros: Everything
• Cons: Nothing

02/28/09

Rude Manager/ Will never eat there again

by maewest01

My spouse and I have eaten at Flat Rock many, many times in the past and have always taken advantage of special coupons and offers when available. So, when we received a coupon in the mail for a free appetizer with an entree, we were enticed and decided to have a pleasant lunch at Flat Rock. We have never had a problem redeeming a coupon - until today. Upon presenting our coupon, we were told that with the lunch menu, we could not use the coupon because lunch items were not entrees. When we questioned this, the server promptly sought out assistance from the manager. The manager, in no uncertain terms, reiterated that lunch is not an entree and he flatly refused to honor the coupon. We pointed out that no where on the coupon did it specify dinner only and that an entree was simply the main course of any meal. As we had planned to order an appetizer, side salad, and a lunch entree we met the requirement of the coupon. He refused to budge, The discussion was civil, but it was obvious that the manager had no tact or customer service skills. In fact, when I suggested to my spouse that we leave, the manager said, "Please!" In the times we have eaten there in the past, we have found the service to be poor, with rude staff and now I know that it filters down from the top management. The reason that we have eaten there so often in the past is because of the atmosphere and 2 dishes that we particularly like. No more. I can say with all 100 per cent surety, that I will never step foot in Flat Rock again. It is interesting that they could alienate repeat customers on a point that would probably have cost them 2 or 3 dollars.

• Pros: physical environment
• Cons: rude, argumentative, poor customer service