Good Food in Attractive Setting.
We have eaten at Flat Rock (Woodriff Rd.) several times over a period of at least 5 years. We have always found the food to be very good and the service polite and professional. I am always suspicious when I see such negative comments that they are done by competitors or someone with an axe to grind..doesn't seem to be in the "spirit" of sharing! Anyway I have no affiliation with this industry, just eat out a lot.
The atmosphere is pleasant and a little more sophisticated than somewhere like Outback for instance but comparably priced. My favorites on the menu are the crab bisque (not sure of correct name) and I love the dinner salads that are topped with grilled salmon or steak, blue cheese crumbles and fried onion tangles. Everything I have eaten there has been very good.
Pros- food & atmosphere
Cons- wish the menu were broader
EXCELLENTAY. We travel all over and find this to be a good restaurant to stop in and visit on the way home. As we live in Charleston we can atest to the good seafood instead of the frozen junk that most national chains have. Life is good and their food makes it better.
Flat Rock. I've eaten at Flat Rock a few times and have never had an unpleasing experience. I think that the people that are from out of town and who aren't used to having to actually be social with people and deal with little hiccups in restaurants just need to relax. Even if you think that they aren't busy, they probably are. I have worked in a restaurant for 5 years and hate customers who complain about everything...from the wait to the way the lighting is. Seriously people...if you don't know what you are talking about...then perhaps you shouldn't talk about it at all. And just getting up and walking out of a restaurant is so rude.
GREAT!!!. My wife and I love Flat Rocke. The food is wonderful!
A late evening (7:30PM) visit last Sunday night was a disaster. Few diners but yet we were seated WAY in the back, indifferent wait staff (and WE had to get the trainee!!), evening booth and floor cleanup in progress, etc. Wrong wine order - we had to go to the bar ourselves to correct the idiot wait staff mistake (who didn't drink so didn't know chard from zin). Stale coffee - had to request a new batch be brewed. Dirty plate had to be returned, Selected menu item was specific about dressings, etc. but server came and had to ask redundant "wadda' ya' want" question. HELLO . . . the kitchen staff should know what the menu specified came with the meal. And then, to close out, the Mgr. didn't even offer to comp any portion of our meals. HEY -wanna' waste $50? Then eat here.
OBTW - the Smothered Talapia dinner use to be awesome - HOWEVER, this meal was only $16 awhile ago and now prices out at $22. I'd say go to Bonefish.
Glad I didn't listen to the bad reviews!!!!!!. We had eaten at the Flat Rock Grill a couple of years ago when staying in Greenville and loved it. We were going to be spending the night in Greenville again and planned to eat dinner at Flat Rock Grill . However, after reading a lot of really bad reviews on the internet, we almost went somewhere else. We finally decided to give it a try anyway and boy am I ever glad that we did! It was just as good as we remembered. The hostess and servers were all very friendly and helpful, the service was prompt, and the food was fantastic! We were expecting the worst and instead, we got the best! I will definitely eat there anytime that I am in Greenville and recommend it to anyone else.
Rude Manager/ Will never eat there again. My spouse and I have eaten at Flat Rock many, many times in the past and have always taken advantage of special coupons and offers when available. So, when we received a coupon in the mail for a free appetizer with an entree, we were enticed and decided to have a pleasant lunch at Flat Rock. We have never had a problem redeeming a coupon - until today. Upon presenting our coupon, we were told that with the lunch menu, we could not use the coupon because lunch items were not entrees. When we questioned this, the server promptly sought out assistance from the manager. The manager, in no uncertain terms, reiterated that lunch is not an entree and he flatly refused to honor the coupon. We pointed out that no where on the coupon did it specify dinner only and that an entree was simply the main course of any meal. As we had planned to order an appetizer, side salad, and a lunch entree we met the requirement of the coupon. He refused to budge, The discussion was civil, but it was obvious that the manager had no tact or customer service skills. In fact, when I suggested to my spouse that we leave, the manager said, "Please!" In the times we have eaten there in the past, we have found the service to be poor, with rude staff and now I know that it filters down from the top management. The reason that we have eaten there so often in the past is because of the atmosphere and 2 dishes that we particularly like. No more. I can say with all 100 per cent surety, that I will never step foot in Flat Rock again. It is interesting that they could alienate repeat customers on a point that would probably have cost them 2 or 3 dollars.
Stellar Service for these out of towners!. First off...every restaurant has its bad day, so to the rest of the world, lighten up. My husband and I have been to Flat Rock Grille twice. We stopped in last year on the way down from Long Island, NY on our trek to Florida. We took a chance and happened upon a very hospitable staff. We always sit at the bar when we are out and this evening was no different. We did not think anything out of the ordinary at first, but found thought the atmosphere warm and inviting, especially in January! When we got to the bar we were greeted by Erin, the bartender. She was fairly new to the restaurant when we first visited her last year in 2008. Her and the staff's attentiveness was a breath of fresh air! She new the menu and even new what to offer for pairings with what we ordered. She was how every bartender should be: friendly, focused and fun. When we left last year, we wrote her name down on the map and said we would come back to visit her. Sure enough, when we stopped back in this January in 2009, she was still there and although she did not remember our names, she did recall our face and after we reminded her of who we were, I think we shocked her that we came back just to visit with her on our trip back down to Florida this year. This goes to show that Flat Rock Grille does have good service and a stellar staff to go along with it. We hope Erin is there next year when we stop back through on the way to Florida to vacation. Favorites: Hickory Salmon, The She Crab Soup, The stuffed Flounder and the Flat Rock salad (new since last year)!!! If you want a great bar experience, visit the staff at Flat Rock Grille and ask for Erin!
HORRIBLE SERVICE...WE LEFT!!!!. My parents were in town visiting for one night, so my wife and I thought we would take them to Flat Rock for a nice dinner. I had been to the one in Charlotte(Ballantyne) several times and had great experience there. THE WOODRUFF ROAD LOCATION IS HORRIBLE! We were seated quickly...my mother is disabled and they accomodated us nicely for that. However, after sitting there 10 minutes, the waitress finally came and asked for drink orders. We asked for a bottle of wine as well as one beer. We also asked for water for each of us. About 20 minutes later, she finally comes with the WATER OINLY! She explained she couldn't get it all on one tray. She said she would soon return with the other drinks. Well, after another 15 minutes, we said we are leaving...we won't tolerate this service with the prices they ask for. As we were getting up to leave, the waitress appeared with the bottle of wine and beer. We told her to keep it, we were not happy with the slow service. She didn't seem too concerned and just said "I'm sorry..the bar is really backed up" Yeah..right! The restaurant was not busy at all! As we were leaving, I asked other patrons there about the service..they all said it was really slow. The manager stopped my wfie and father and said "You don't want to leave and go wait somewhere else to eat, I will take care of this." He said he would personally wait on us. He said he was short two servers and that is why they were slow. I'm sorry...that is not my problem....STAFF UP FOR IT!! It was not that busy! Believe me, I have a lot of friends in the area and I will pass this experience along. I will also learn to read reviews from now on as well...I could have avoided this embarrassment in front of my parents! My father is 82 years old and also said he had never seen service like that..and he has only walked out of an establishment twice before. I hope Flat Rock management reads these reviews...they need to do something about this service.
I should have read the reviews before I tried to take my wife there for our anniversary. After giving our name to the little hostess we went to the bar to wait and wait and wait. The bartender even was confused as to why we had not been seated yet. When I asked for the manager/owner Donald, he apologized and said we would be seated in a few minutes. He then spoke to the hostess who lied and said she had called our name. Interesting enough where we were seated at the bar we could actually hear the conversations the two hostesses were having with one another, but somehow managed not to hear our own name being called for seating. Doesn't really work for me either. We were finally seated and the waiting process started all over again We were eventually greeted by a waitress (not even ours) that apologized and said she would take care of us. It was a pity visit. By that time there was no going back and we definitely did not want to spend our money and especially our anniversary in an establishment that had two service failures prior to even placing our order. Needless to say we requested the manager/owner, Donald, yet again to express ourselves and bring this matter to his attention. Donald doesn?t seem to be a man of many words so he just stood there with no response. When a Manger doesn't respond to a complaint, it is one thing, but when the manager /owner doesn't seem to care it's quite sad.
As many restaurants as there are in Greenville to choose from, you would think there would be much better service. By the way Flat Rock, times are quite tough all around, be thankful for the customer?s you have and treat them well. Haven?t you ever heard that a happy customer only tells one person, but an UNHAPPY customer tells ten or more. I am a VERY UNHAPPY customer. Rest assured I will tell many more than ten about our horrible experience! We made the wrong choice and advise VERY strongly for others not to make the same mistake!!!
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