I feel like I harrass the staff of Parkside! I call very frequently- whether my children are sick and I need to make an appointment, or speak with a nurse, speak with someone in billing regarding bills, you name it I've called about it. The ladies who answer the phones are MORE THAN HELPFUL and they kindly answer questions for me and they are so truly sweet. The first time I called Parkside I was trying to find my way there- the poor lady stayed on the phone with me for 10 minutes until I finally pulled in the parking lot. I know that directions are not necessarily regarding a practice, but this was one of my first encounters with them and I KNOW they are more BUSY than staying on the phone with my DIRECTIONALLY INCOMPETANT SELF for 10 minutes :) I was so very impressed with how they cared; and they didn't even know me! Then there was another time that my 2 year old son fell outside and bust his lip open around 4:20pm on a FRIDAY! (their last appointments are at 4pm every day) I called and I was of course in tears because of the situation, but the lady very sweetly said, "I know you are very upset, would you mind at all holding while I go inform the doctor of this?" She put me on hold for less than a minute and returned saying, "I just spoke with the doctor who will be on call tonight, and he would like for you to go ahead and come on in." I arrived at 5pm (closing time) and everyone was so friendly even though I was a LATE FRIDAY VISIT. MY son needed stitches and the doctor put them in right then and there. I AM SO PLEASED WITH PARKSIDE AND I WOULD CRY LIKE A BABY IF MY FAMILY MOVED.
I am done with my Parkside Praise "book". Thank you so much for ALL you do: Dr. Dobson, Dr. Moll, Dr. Jones, Dr. Anderson, and Mrs. Beth! (and thank you to ALL of your staff as well!
A Note from Parkside in response to "Mommy" 3.13.09. On behalf of everyone on the Parkside team as well as our families - Thank you for your comments. Of course we do not like to hear that anyone had a less than great encounter. Our goal is to provide the BEST experience possible because our families are the most important aspect of our practice. As you know, we could go on and on about why these things happened, long nights on call, emergencies, etc. however, we are not about excuses, we are about results. Your issues have already been addressed with the staff and some new things have been put in place for an even greater Parkside experience! We would appreciate the opportunity to talk with you personally about your experiences. Please contact Jennifer Hancock our Family Connection Specialist at 272-0388 or jennifer@parksidepediatrics(dot)com. Parkside Pediatrics is committed to our kids, our families and our community.
GREAT DOCTORS but getting TOO BIG!!!.
Drs. Moll, Dobson and Jones are all fantastic doctors! (We have not met the new doctor yet.) Our child has seen all three of the doctors and we have always been impressed with the treatment .... until recently.
I was not impressed the last two times we visited ... the office has grown SO much in the past year. We ALWAYS have to wait in both the waiting room and the exam room. Our last visit included a wait of 52 minutes and it's almost impossible to keep our child happy (and half dressed in a cold room) for that length of time. I completely understand and respect the fact that emergencies occur and cause delays but the wait gets longer with each visit.
Also, one of the doctors (whom I REALLY DO like) often yawns through our visit. I understand our child may not be as interesting to him as he is to us BUT I surely do expect a doctor to refrain from yawning/looking bored when I'm asking questions.
Again, I DO love these doctors but I think they are hurting themselves by allowing themselves to expand so quickly.
Best medical experience in the upstate!. I have had to take my kids to multiple pediatricians due to moving and this was by far the best experience I have had! I was glad to see the waiting room for healthy kids separated from the sick children side. The office staff was friendly, helpful and able to get us in quickly. The nurses did an outstanding job and the doctors took the time to read my children's file before he entered the room. They took time to ask questions and allowed us to ask them any questions. The electronic prescription filing and medical records is state of the art! I am glad that the practice seems to be growing, it makes me believe that others feel like they are doing a great job with their children as well!
Still the Best Pediatrics Office in the Upstate!. Yes, Parkside has grown a lot in the last two years BUT it?s because they are the best practice in the Upstate and, even today, no other pediatric office compares?just try the others, you?ll see. To that point, they?ve recently added two fantastic female doctors who practice with the same philosophy and care. I understand, of course, wait times are important, but from my experience, there wait times are still less than any other practice in town. And while the docs may not have as much time to sit around and shoot the breeze like they did when they first opened, I am still very confident when I leave that my kids havereceived the best care possible. Regarding hospital care, these pediatricians do see ALL newborns (sick and well) in the hospital. If they deem your child to be sick enough to need admission to the hospital, they prefer a Pediatric Hospitals care for them (makes sense since the pediatric hospitalists are doctors who specialize in hospital medicine and are there in the hospital with your child 24/7). The other doctors who claim to care for your child in the hospital, actually are working in their office all day and only see you briefly in the morning while the hospital nurses provide the care. Parkside Pediatrics? goal is to offer the best care to your child available in the office and in the hospital. I will step off my soapbox now, I just wanted to reinforce to those who may not have experienced Parkside Pediatrics, that they truly are a one-of-a-kind pediatric practice and the pediatricians there are truly the best in the area. Check it out for yourself.
Getting a bit too big, much room for improvement. I used to be so happy, but they are getting too big for themselves. Long hold times on the phone, the office nurses are not too helpful when they finally call back, and the doctors seem overwhelmed and distracted. It is a good group of men, but they need to get a little organized. I heard they are no longer even seeing their own patients in the hospital anymore. That means that if your child is sick and in the hospital, your doctor will be someone you have never met. Yikes! There are still a few good groups in Greenville that do all their hospital care. Do your research before you settle.
Exceptional in every area of the practice!!!. Since the day our daughter was born in 2006 we have been beyond pleased with Parkside Pediatrics. I could give countless examples of their exceptional care and concern for our whole family. They have taken such good care of our daughter. They are all very good with her from the staff to the doctors. I think it is important for a parent to be taken care of as much as the child. When our daughtger was facing a possible health crisis it was very difficult for us emotionally. Our minds raced in a million directions. Dr. Moll was very comforting and reassuring. We even received a call directly from Dr Moll when there were concerns about our daughter's blookwork. All the doctors have been like that no matter how simple or serious the illness. Even thought Dr. Moll is our daughter's primary doctor we are just as comfortable seeing Dr. Dobson or Dr. Jones. They are equally talented and caring. I think this practice is exceptional in every area. The facilities are very kid friendly and very clean. The wait is usually very short. The staff have always been friendly and welcoming. The nurses are compassionate and fun. The doctors are brilliant, and they are very down to earth. They are so good with children that you will be love them for the way they will love on your child or children. Parkside has exceeded our expections and hopes for a pediatrician. We are truly blessed to have them care for our daughter.
The best there is. Better get in why you can.. I ran across this tonight as I am nursing a baby and one-handed, so I can't say too much. But the fact is, I could never say enough. There is nothing else like it around, and your children will be in hands as safe as your own. I know and adore each doctor in the practice, and that is hard to find, especially in Greenville. When you need a last-minute appointment, there is no worrying about who you might get because you will love and trust them all. The best doctors around got together and formed a group that is both dynamic and compassionate Their nurses are what truly make them great, and the entire office staff will win you over. If you are looking for a pediatrician, your search is over!
Kept us Out of the hospital. We have nothing but accolades for this wonderful practice. What astounded us was the attentive care our son received when he became severely ill with RSV at 7 weeks of age. They kept him out of the hospital by providing the breathing treatments we needed right there in the office. Any other office would have sent us to the hospital, but their priority was keeping our small son from further exposure. It was a frightening time, but Dr. Moll and Dr. Dobson were there to compassionately lead us through, and patiently addressed any concerns we had as new parents of a sick newborn.
Bigger maybe, STILL the BEST!.
I am not sure if everyone understands how wonderful Parkside's policies really are. As a mother who may find her child in the hospital, I find it reassuring and PREFERABLE that Parkdside also uses hopitalists: specialty pediatric hospital doctors. My beloved Parkside docs DO hospital visits daily, but it is impossible for them to be with my child 24/7 in the hospital. With a hopitalist involved, that doctor consults and updates my Parkside doctor when he is at his practice caring for patients and unable to be at the hospital. This way, my child ALWAYS has a doctor I trust there with him at all times, and I can KNOW that his care will be congruent with the care I receive at Parkside since they will be teaming together and on the same page!
As far as the staff, I don't know what could be construed as negative. Wait times are shortest of any practice I have ever been, and I have been impressed as the front office staff continues to get more intentional with each visit. Things run effeciently, and the nurses are wonderful and I am delighted with their care.
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