Doesn't Recommend

tarheels21215

Joined 3 years ago

Just wow.... About a year and a half ago, my boyfriend and I took his truck in to have his oil changed, and got talked into getting his tires rotated as well. We left his cell number and were told it would take about an hour-hour and a half. So we wandered around the mall (the service center is attatched to the sears department store). After two hours, and no phone call, we went back to check and see if maybe they had forgotten to call us. When we got there there was no one to be found for about five minutes. When someone did show up they brushed us off an said it would be another half hour to 45 minutes. After that 45 minutes they said another half hour. We ended up sitting on the ground outside (my boyfriend was smoking a cigarette) when a woman came up to lock the doors because the mall was closing. While we were sitting there we saw four men standing around talking and one man sweeping the pavement outside. Really? A simple thing that should have taken 1:30 took 4 hours. It was ridiculous and we have resolved never to use Sears again.

Friends of mine have had bad experiences as well with attempting to buy car batteries and tires.

Recommends

Contributor

Joined 10 years ago

Value-minded shoppers flock to this all-American department store for everything from sheets to new tires.. In Short
Founded in 1893 by Richard Sears, this well-known brand has come to symbolize consumer trust and value. In addition to selling appliances and electronics, Sears repairs major brands (no matter where purchased) in-home or in-store. Do-it-yourselfers can purchase parts or stock up on the exclusive Craftsman tool line. The auto department offers tire, brake, oil change and shock services. A wide range of clothing, jewelry, gifts, housewares, computers, toys and sporting goods is also available.