One star is too much credit.
If I ever wondered what it was like to live in poverty or to be treated like a third-class citizen (I haven't) now I know.
First, let me commend housekeeping and management, particularly Jonathan Metzendorf, for their work. The members of the maintenance staff have a work ethic, that, shall I say, needs improvement. But that would have been minor in comparison to the following problems with the property:
-A filthy, difficult to access, parking lot, riddled with potholes.
-A laundry facility where only two of the six dryers worked. At their maximum three of the six washers worked. This feature was a selling point for me choosing In-Towne.
-More than once I came across empty beer bottles and cans in the corridors.
As far as the room itself:
-The room was visited by the housekeeping staff, as promised, once in a week. But the work done consisted of vacuuming, changing the sheets and emptying the trash. In the six weeks of my stay the bathroom was not cleaned. I ended up doing it myself. I don't blame the housekeeping staff for this as there's only three of them for 120+ rooms.
-The bed was holed out in spots and I could feel the places where the springs were missing.
-The sheets, when they were changed, reeked of smoke and mustiness.
-The carpet was filled with cigarette burns (so was the furniture) and other damage.
-The handles on the dresser broke.
-The rack in the refrigerator was so flimsy it could hold little more than a bottle of water and some fruit without collapsing.
-The temperature in the refrigerator itself was faulty. Items on one side were barely chilled while items on the other were completely frozen.
-The lighting in the room was exceptionally dim. If I had to guess I'd say they were 40 Watt bulbs.
-The stove or burner worked intermittently.
-The microwave had the same problem as the refrigerator. Half of one meal was heated properly while the other half was burned to a crisp.
-The toilet clogged three times.
-The walls are paper thin, so the activities, all of them, left little to the imagination. It would not surprise me to learn that prostitutes live there. Think I'm exaggerating? Type "intown suite greenville, sc" in to Yahoo! Search engine and see what the first hit is.
-There is no privacy. Unless the blinds are completely closed and the drapes are completely drawn. In which case you have the sensation of living in a basement.
-The depiction of the room size in your advertisements is a complete deception.
-And in a mark of absolute cheapness, the bathroom did not have a single hook on which to hold clothing.
On the plus side I wasn't robbed. Or was I?
Even at $175 a week (after taxes) this was a complete rip-off.
It doesn't take an MBA to realize the management philosophy of your chain. Keep costs extremely low, by providing minimal services, minimal staff (I'd be shocked if the employees had a health care plan) and zero amenities. No newspaper, no breakfast and furniture that is either used or the cheapest available.
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