They double charged me and my
boyfriend, insisting we had SIX pints of high gravity beer EACH in three hours. Dude, if this was the case, we would have been on the floor!
They had a shift change and screwed up the bill. They charged us double for the 3 beers we actually did have. I am a regular there 2 or 3 times a week. I never drink six beers!! But the staff and manger argued with us tonight and insisted we did.
They also lied. The manager said he poured us three beers and another guy poured us three. Actually two of the three beers we did each have had been poured by a guy working the shift before them. We didn't have 6 beers apiece, and we certainly didn't have 8!!
This is not the first service problem I've had at Alehouse. And both times towing the company line has been more important than treating the customers with respect. As loyal customers and fans of the restaurant, this was an incredibly insulting experience. Any restaurant who trains their staff to lie, shame, and embarrass loyal regulars does not deserve to be in business.