Japanese Auto Specialists

mike d.

Joined 6 months ago

Well everything started out great with my engine swap being a great deal less than the Mazda dealership. That was the only good part. The engine took over a MONTH to arrive but I was kind of OK with that because my car was about to be ready. I called that Monday and was told it should be ready by Friday. I was excited all week to finally get my car back after two months of waiting. I had not heard from them around lunch time that Friday so I decided to call. The nice lady who runs the place said,"Oh let me go check with tech working on your car to see when its ready." I was on hold for several minutes then she came back to the phone and said,"Well we got the engine in, its in a big pretty box, and its the wrong engine." Oh my gosh I about lost it! How dare you try to be all nice and funny over ordering the wrong engine, lying to me about someone working on it, and then telling me its going to cost an additional $2000.00 from the original quote. Needless to say I got my car towed from the immediately and will tell everyone I know to not go there. I know things happen and people can make mistakes but never ever LIE to a customer.