Berea >Epps Brothers Lawn And Garden Center
Discrimination? Really?. These people are so rude. My husband is a man of color and a good man. He needed our lawnmower repaired and a new tire. We were more than kind, but were completely ignored. They would not even look our way!!!! My husband became frustrated and we just decided to leave. I can't believe that in this day and this economy, that these people would not even acknowledge that we were there. They were not at all busy, no customers. I cannot imagine what kind of people they must be. I'll never give them our business and I will let everyone I know how awful they are!!!
Poor Customer Service. This is the most unfriendly and unprofessional business I have dealt with in quite a while. While they repaired my mower for a average fee, the lack of communication and rudeness spoke a thousand words. I was told that I would be called when it was ready, quote should be ready tomorrow = no call, no fix, I had to call and was promised the next day and then no call that day...etc... This happened 4 times. After picking up the mower, I called a week later to ask a question about my mower was rudely told "I have NEVER fixed a mower over the phone, I have 7 people here and no time to discuss this" and hung up on. WOW what customer service. I will NEVER take or purchase anything from this business and I will steer all of my friends, family and even strangers from Epps! This business doesn't show appreciation towards it's customers and in todays economy I am amazed. THEY just LOST my business and 100's of others.
SWITCH & BAIT?. We called and asked for a quote for a minor repair. The quote was reasonable and was "around $45-65.00" The repair was made, and we were billed $83.00. We were happy to have our product returned in good working order, but a "quote" should certainly not exceed the high-end that was given us over the phone, particularly when parts were three dollars and labor was seventy five dollars. I would not recommend this business.