Monterrey Mexican Restaurant

Doesn't Recommend

cppro53060

Joined 5 years ago

Terrible customer service BY THE MANAGER. I will never go back. I ordered a quesadilla with sour cream and guacamole as topping and they charged as sides so my lunch bill was over $12.00. I was told by the MANAGER that I should have ordered it differently and she would not take anything off the check. She was rude and I was amazed at the poor customer service. Even if they had taken a few bucks off for the misunderstanding, it would havve made a big difference but I won't be back. Most restaurants make it right, but not that place. Even my friends were amazed. They won't be back either.

Recommends

dwright420

Joined 5 years ago

Great food and service.. Food and Service are great. The cigarette smoke is terrible! Even when sitting in the non-smoking area the smoke is so overpowering that it is hard to enjoy your meal. This is why most of the time I get take-out.

Recommends

rakgvl

Joined 7 years ago

User review by rakgvl. This is without a doubt the best place to go for Mexican food. The service is excellent. The staff are friendly and very efficient. With the opening of the new section, this should alleviate the problem some people have with smoking...doesn't bother me. Hopefully this section can be used for parents with unruly children to keep that aggravation down. Not the restaurant's fault. Excellent establishment.

Recommends

she00she

Joined 7 years ago

The Smoking is Awful.. The food and service is great, but is hard to enjoy your food when you have to smell that nasty cigette smoke.

Please fix this. Because we love the food!!!!!!!!!!!!!!!!!!