03/03/09
Super customer service!
by mpfrazier76
I have two GSD, my oldest is allergic to grain. In the process of studying different foods I found that most of them were available at Saluda River. I went in to compare the foods and the staff was very knowledgeable and honest with their answers. They even carry the food to your car for you!
- Pros: service, price, selection
- Cons: ambience
01/03/09
Excellent store!!!
by CAA111386
Saluda River Pet Food Center is an amazing store with an even better staff! They really know their stuff and if they don't have an answer they will find one for you! To the person who called, maybe you should go in and see for yourself the different kinds of foods that they carry. Keep in mind that it is a local business with only a handful of employees to serve people in the store as well as answer the phones. Whenever I am in there they always greet you and are quick to help you out. They are also very busy so maybe they didn't have time to spend on the phone with you...if you were that concerned about your dog's allergies you may want to take them to a vet or not be lazy and actually go and find out for yourself!
- Pros: Customer service
11/01/08
Terrible Phone Customer Service
by BlueDiva55
I called the Saluda River Store in Simpsonville inquiring about some dog food for my allergy ridden dog. I specifically told him what I needed and I asked for a recommendation. When he recommended some dog foods I had already tried, I told him I had tried and they didn't work. He then suggested another kind of dog food, and because I hadn't heard of it, I asked, "What is that". He responded, "dog food". When I told him, "I know it's dog food, that's what I called you about". He said , "Oh, I wasn't sure you called about dog food". Now we had already had a conversation and discussed my dog's skin allergy, chicken allergy, rice allergy, and sorghum allergy and then he says, "Oh, I wasn't sure you called about dog food". Please do not call the simpsonville store. Maybe the other stores have different and better customer service.
- Cons: Poor phone customer service
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