Oaktree Medical Ctr

09/23/09

Great care and great service

by Dean Brubaker

After reading the previous reviews with shock and disbelief, I had to post my family's experience with Oaktree Medical. The staff has always been very accommodating and I cannot say how much we appreciate every thing Dr. Nancy Netter and Sital Patel have done for me and for my wife. I had a minor medical issue 4 or 5 months ago, and Dr. Netter followed up with me personally, via phone, to see how I was doing. I wonder if the previous folks who posted negative comments were actually at the correct Oaktree Medical Center on Pelham Road. Everyone there has been wonderful and I welcome any counter arguments be sent to me directly to my personal email address at DeanBrubaker@aol

• Pros: Caring medical attention, personal service
• Cons: None

09/02/09

Sick? go elswhere

by youwillbesick

Only got a star because you had to do it, really no stars from me.

Have to agree with the rest of the reviewers. The Staff is the worst and has been for over 10 yrs. I think they train new employees to be rude & be more concerned about the free food that is coming in via pharmacy reps then the patients. Seems like they are in business for the food parties & not the people.

Doc might be OK if you aren't sick & only want Botox. Even the docs don't seem to want to be there.

Go elswhere or get out fast.

I know more people that have left this practice then that are in it.

• Pros: no pros
• Cons: to many to list

05/14/09

Horrible

by GwenShafe

This place gets no stars from me.

I stuck with them for 3 years simply because I didn't have time to find/switch to a new doctor and my health was such that I didn't have to visit too often.

The office staff is lazy and rude--every time I needed something that involved going through them, they screwed it up. I was called by a bill collector because they failed to file an address change I had submitted and as a result, sent the bill to the wrong place. I also had to get several releases signed so I could proceed with my nursing degree and it was a nightmare getting them filled out properly and sent to the right places (if they were supposed to be faxed, the staff mailed them and if I said I'd pick them up, they faxed them). They spend their time talking with each other and treat patients like they're an imposition.

The Dr. rarely spent any time actually discussing anything with me--she completely forgot I was there once and after I had waited 45 minutes in the exam room, she came rushing in and said "oh my God, I forgot you were here and went to a lunch party!" and then laughed and forgot to go over my lab results (which were shoved in my hand by a nurse on my way out).

This practice exists so the physicians can make a lot of $$ off their patients while doing the minimum amount of actual work--and complaining will do no good because every member (except possibly their PA, Sital Patel) is part of the problem.

Don't waste your time here.

• Pros: no pros

04/08/09

don;t go there

by sweetpoo60

I was new to the area, chose oaktree medical ct for my health care provider. worse mistake of my life. my doctor was so rude, no compassion, i felt like i was wasting her time. i did complain, alot of good that did.i ask to switch doctors the person i spoke to in human resourse said that would be ok. so i schedule an appointment to see another doctor only to get a phone call right before my appointment to inform me that the doctor would not see me. so i made a call back to H-R left a message and never got a call back.

• Pros: there are no pros
• Cons: i was treated very badly there

06/05/08

horrible experience

by zoefox

I've been a patient on file there for years, but when I recently had to seek care for a medical problem, I realized what a mistake that was! The staff - from the front secretaries (who don't even greet you - they are too busy talking and eating) to the nurses in the back - was rude and not patient friendly. The Dr. spent 5 minutes with me, sent me out with perscriptions for 2 pain meds and told me they would schedule an MRI. Several days passed and when I called about my pain (saying I don't want medicine - I want to know what the problem is) they said the person who schedules the MRI was out and no one else wanted to do it. I ended up scheduling my own MRI - then when the results got in I had to go sit in the waiting room and demand to get them. (and they were not good results). Lesson learned - do not go to this office ... they run you in and out and spend more time talking and eating than caring for their patients. Oh - I also left a message for the office manager to call me about this experience - he never called - BIG SURPRISE!

• Pros: conveinent location
• Cons: rude office staff, uncaring nurses, don't listen to patient concerns

05/11/08

Don't even go there.

by catfishinbill

This facility is all about the money. They care little about your health, and charge you to transfer medical records. Basically a meat processing plant.